Telehealth Troubleshooting

Login to your email provider, using the email account provided to Victory Bay when you set up an appointment with the Admissions team.
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You will receive an email from BestService@MendFamily.com. If you do not see it in your inbox, check your spam folder.

To quickly connect to Mend on your computer phone, or tablet, click the start your visit link directly from the email. You will be prompted to enter your date of birth. If you are using a phone or tablet you can download and use the Mend app if you prefer, but it is not required. To conduct your session via the app, first open the Mend app. Click Join Visit and enter the session code from the email you received. Once you click 'JOIN VISIT' you will be taken to a screen that outlines your upcoming session. Once you have read through the text, click 'Continue'.

Once you reach the screen below, you will know you have successfully connected to your session. Your provider has been notified that you are waiting and he or she will join you shortly.

Once the provider appears, we suggest clicking the arrows in the top right of the picture to expand the video, this will allow the provider's full picture to be shown.

If you experience issues with your video or audio, you may need to adjust your settings. (Select the gear icon on the right side of your screen)

The Blue arrow to the right can expand a section that includes the ability to chat with the provider and for the provider to share files with you. (Select the blue arrow to open the chat box and the ability to receive files)

When your session is finished click on the red phone to end your session.